1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer the following shipping method. Estimated delivery times begin once your order has shipped (after processing).

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to follow its progress.

Please allow 24-48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Opalbloomshop is not responsible for delays caused by:

• Carrier processing or transit delays.
• Inclement weather or natural disasters.
• Customs hold-ups for international orders.

If your package has not arrived 7 business days past its estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

Packages returned to us due to an incorrect or incomplete address provided by the customer are subject to a re-shipment fee to cover additional shipping costs. We will contact you if this occurs.

7. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, we recommend:

1. Checking with neighbors, your building's management, or other safe delivery spots.
2. Contacting your local post office or carrier directly with the tracking number.

If the carrier confirms the package is lost, please email us at [email protected] immediately. We will file a claim with the carrier and, upon confirmation of loss, arrange for a replacement or issue a refund.

8. International Shipping

We ship to many international destinations. Please note:

• Customs, Duties & Taxes: The recipient is solely responsible for paying any customs duties, import taxes, or brokerage fees levied by their country. These charges are not included in the item price or shipping cost, and Opalbloomshop has no control over them.
• Delivery Times: International delivery times vary significantly by destination country and are beyond our control. Please check the carrier estimates at checkout.
• Restricted Items: Due to carrier restrictions or size, some items in our store may not be available for international shipping. This will be indicated at checkout.

Contact Us

For any questions about our Shipping Policy, please contact our support team at [email protected].

1. Overview

You have 30 days from the date you received your item to request a return. To be eligible for a return, your item must be unworn, unused, and in its original packaging with all tags attached.

2. How to Start a Return

To initiate a return, please email us at [email protected] and include the following information:

• Your order number
• The reason for the return
• Photos of the item(s), especially if they are damaged or defective

Our support team will review your request and respond with detailed return instructions within 2 business days.

3. Return Shipping

The customer is responsible for the cost of return shipping, unless the return is due to our error (e.g., we sent the wrong item) or the item arrived defective or damaged.

Please ship your return to our facility at:

We recommend using a trackable shipping service, as we cannot be responsible for items lost in transit back to us.

4. Refund Process

Once your return is received and inspected (this usually takes 2-3 business days), we will notify you of the approval status.

If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 5-7 business days.

Refund Timelines by Payment Method

• Major Credit/Debit Cards: The timing depends on your card issuer's policies. It typically appears on your next statement cycle.
• PayPal: Refunds are usually reflected in your PayPal balance immediately upon our processing.

5. Exchanges

We offer exchanges for a different size or color of the same product, subject to stock availability. Please contact us at [email protected] to check availability.

For a different product, we generally recommend returning your original item for a refund and placing a new order, as this is often faster.

6. Non-Returnable Items

Certain items are not eligible for return or refund:

• Items marked as "Final Sale"
• Digital downloads
• Perishable goods
• Personalised or custom-made items (e.g., shirts with custom text)
• Items related to personal hygiene, once opened or used

7. Damaged or Wrong Items

If you receive a damaged, defective, or incorrect item, please contact us immediately at [email protected] within 48 hours of delivery.

Please include your order number and clear photos of the product and any packaging damage. We will arrange for a replacement or a full refund at no cost to you, including return shipping if needed.

8. Late or Missing Refunds

If you haven’t received your refund within the stated timeline, please:

1. Check your bank account or PayPal balance again.
2. Contact your credit card company or bank, as it may take some time for the refund to be officially posted.
3. If you still have not received your refund, please contact us at [email protected] for assistance.

9. Sale Items

Only regular-priced items may be refunded. Unfortunately, items purchased on sale or at a discount are considered final sale and cannot be refunded.

Need Help?

If you have any questions about our Returns & Refunds Policy, please don't hesitate to contact our customer support team at [email protected].