Shipping Policy

1. Processing Time

All orders are processed within 1-2 business days (Monday through Friday, excluding holidays).

• Orders placed on weekends or holidays will be processed on the next business day.
• Once your order is processed and leaves our warehouse, you will receive a shipping confirmation email with tracking information.

2. Shipping Methods & Rates

We offer the following shipping method. Estimated delivery times begin once your order has shipped (after processing).

• Standard Shipping: $4.99 | 5 - 11 business days

3. Shipping Costs

Shipping rates are calculated at checkout based on your delivery destination and the total weight of your order. The final shipping cost will be displayed clearly before you complete your purchase.

4. Order Tracking

Once your order ships, you will receive an email with your tracking number and a link to follow its progress.

Please allow 24-48 hours for the tracking information to be updated in the carrier's system after you receive the notification.

5. Delivery Delays

Estimated delivery dates are provided by carriers and are not guaranteed. Opalbloomshop is not responsible for delays caused by:

• Carrier processing or transit delays.
• Inclement weather or natural disasters.
• Customs hold-ups for international orders.

If your package has not arrived 7 business days past its estimated delivery date, please contact us at [email protected] for assistance.

6. Address Accuracy

It is the customer's responsibility to provide a complete and accurate shipping address at checkout.

Packages returned to us due to an incorrect or incomplete address provided by the customer are subject to a re-shipment fee to cover additional shipping costs. We will contact you if this occurs.

7. Lost or Stolen Packages

If your tracking shows "Delivered" but you have not received your package, we recommend:

1. Checking with neighbors, your building's management, or other safe delivery spots.
2. Contacting your local post office or carrier directly with the tracking number.

If the carrier confirms the package is lost, please email us at [email protected] immediately. We will file a claim with the carrier and, upon confirmation of loss, arrange for a replacement or issue a refund.

8. International Shipping

We ship to many international destinations. Please note:

• Customs, Duties & Taxes: The recipient is solely responsible for paying any customs duties, import taxes, or brokerage fees levied by their country. These charges are not included in the item price or shipping cost, and Opalbloomshop has no control over them.
• Delivery Times: International delivery times vary significantly by destination country and are beyond our control. Please check the carrier estimates at checkout.
• Restricted Items: Due to carrier restrictions or size, some items in our store may not be available for international shipping. This will be indicated at checkout.

Contact Us

For any questions about our Shipping Policy, please contact our support team at [email protected].